Order Item Actions

The Order Item Actions Block allows you to add multiple actions to individual order items within a customer’s account. This block helps customers quickly interact with their past orders, such as reordering items or contacting support.

Key features

• Customizable actions: Add a unique label and link for the action.

• Customer targeting: Assign the action to specific customer groups for personalized experiences.

• Dynamic display: Prioritize targeted actions to appear before default actions.

Order item Actions block

The Order Item Actions Block lets you add multiple interactive actions to individual order items. These actions can be set as default or targeted (with customer filters) and are reorderable via drag and drop.

The steps to configure an order item action are the following:

1

Go to the Special Blocks page

Open the sidebar, click on Blocks and then click the Special Blocks card.

This area shows all special block types.

2

Select Order Item Actions

Click the View button that is in the Order Item Actions special card.

3

View the Order Item Actions page

The page displays two columns: one for default actions and one for targeted actions.

Drag and drop to reorder actions as needed.

4

Add a new Order item Action:

Click the Add New card button.

Ensure you are adding a new action, not editing an existing one.

5

Fill in block settings

You'll see the following fields in the Order Item Action screen

Block name: Enter a descriptive name (e.g., “Reorder for VIPs”).

Customize Content: Provide at least the Label and Link for the action.

Keep labels concise and ensure links are accurate.

Order item Action types

These action types streamline the post-purchase experience and boost customer engagement:

Dynamic link: Creates a custom URL using product metafields for personalized navigation.

Add to cart: Enables customers to add the item directly to their shopping cart with one click.

Buy product again - checkout: Allows customers to quickly reinitiate the checkout process for repurchasing an item.

View item’s product page in online store: Directs customers to the detailed product page on your online store for more information.

Customer target and/or General Filter: Select an existing condition or create new one.

For help with creating customer targets or filters, see the Customer Targeting Documentation.

6

Save

Click Save to create your action.

Drag and drop actions if you need to change their order in the page before this one.

Your new action is now added and arranged.

Use cases for Order item Actions

• Reorder action: Direct VIP customers to quickly reorder items from their order history.

• Exclusive support link: Provide a dedicated support link for specific customer groups.

• Special offers: Include a link to a unique promotion or discount page.

Targeted actions allow you to display personalized interactions for specific customer segments.