# Order Item Actions

The Order Item Actions Block allows you to add multiple actions to individual order items within a customer’s account. This block helps customers quickly interact with their past orders, such as reordering items or contacting support.

### Key features

* **Customizable actions**: Add a unique label and link for the action.
* **Conditional display**: Assign the action to specific customer groups for personalized experiences.
* **Dynamic display**: Prioritize targeted actions to appear before default actions.

### Order item Actions block

The Order Item Actions Block lets you add multiple interactive actions to individual order items. These actions can be set as default or targeted (with [conditions](/hubble/conditions/intro-to-conditions.md)) and are reorderable via drag and drop.

The steps to configure an order item action are the following:

{% stepper %}
{% step %}

#### Go to the Special Blocks page

Open the sidebar, click on **Blocks** and then click the **Special Blocks** card.

<figure><img src="/files/wtqdJIkCoCLmCydUfdTg" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select Order Item Actions

Click the **View** button that is in the **Order Item Actions** special card.

<figure><img src="/files/a92wZ3PIdLuZLtQF2QRi" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
This area shows all special block types.
{% endhint %}
{% endstep %}

{% step %}

#### View the Order Item Actions page

The page displays two columns: one for default actions and one for targeted actions.

<figure><img src="/files/fNSVKKF0JsaHcs3Ek8s4" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
You can create Default Actions, that show for all customers, or Targeted Actions, which show based on conditions.
{% endhint %}
{% endstep %}

{% step %}

#### Add a new Target Order item Action:

Click the **Add New** card button within the Targeted Actions column.

<figure><img src="/files/9EkJilFRdWOg86KPWXId" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Ensure you are adding a new action, not editing an existing one.
{% endhint %}
{% endstep %}

{% step %}

#### Fill in block settings

You'll see the following fields in the Order Item Action screen

<figure><img src="/files/uie8abBHOkl1QjygJIuV" alt=""><figcaption></figcaption></figure>

**Block name:** Enter a descriptive name (e.g., “Reorder for VIPs”).

<figure><img src="/files/mjr9UrrewmNPNWWjo38b" alt=""><figcaption></figcaption></figure>

**Customize Content:** Provide at least the **Label** and **Action** for the action.

{% hint style="info" %}
Keep labels concise and ensure links are accurate.
{% endhint %}

**Order item Action types**

These action types streamline the post-purchase experience and boost customer engagement:

**Dynamic link:** Creates a custom URL using product metafields for personalized navigation.

**Add to cart:** Enables customers to add the item directly to their shopping cart with one click.

**Buy product again - checkout:** Allows customers to quickly reinitiate the checkout process for repurchasing an item.

**View item’s product page in online store:** Directs customers to the detailed product page on your online store for more information.

<figure><img src="/files/6tCMb1z34MLwsmL5Tf4I" alt=""><figcaption></figcaption></figure>

**Set conditions:** Select an existing [condition](/hubble/conditions/intro-to-conditions.md) or create new one.

<figure><img src="/files/qbX1XndX2eGew0GiX3Pq" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
For help with creating conditions, see the [Conditions Documentation](/hubble/conditions/intro-to-conditions.md)
{% endhint %}
{% endstep %}

{% step %}

#### Save

Click Save to create your action.

<figure><img src="/files/F2X3HXd39eXyfaQESMXW" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Your new action is now added and arranged.
{% endhint %}
{% endstep %}
{% endstepper %}

### Use cases

* **Reorder action**: Direct VIP customers to quickly reorder items from their order history.
* **Exclusive support link**: Provide a dedicated support link for specific customer groups.
* **Special offers**: Include a link to a unique promotion or discount page.

{% hint style="info" %}
Targeted actions allow you to display personalized interactions for specific customers.
{% endhint %}


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