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Order Item Actions

The Order Item Actions Block allows you to add multiple actions to individual order items within a customer’s account. This block helps customers quickly interact with their past orders, such as reordering items or contacting support.

Key features

  • Customizable actions: Add a unique label and link for the action.

  • Conditional display: Assign the action to specific customer groups for personalized experiences.

  • Dynamic display: Prioritize targeted actions to appear before default actions.

Order item Actions block

The Order Item Actions Block lets you add multiple interactive actions to individual order items. These actions can be set as default or targeted (with conditions) and are reorderable via drag and drop.

The steps to configure an order item action are the following:

1

Go to the Special Blocks page

Open the sidebar, click on Blocks and then click the Special Blocks card.

2

Select Order Item Actions

Click the View button that is in the Order Item Actions special card.

This area shows all special block types.

3

View the Order Item Actions page

The page displays two columns: one for default actions and one for targeted actions.

You can create Default Actions, that show for all customers, or Targeted Actions, which show based on conditions.

4

Add a new Target Order item Action:

Click the Add New card button within the Targeted Actions column.

Ensure you are adding a new action, not editing an existing one.

5

Fill in block settings

You'll see the following fields in the Order Item Action screen

Block name: Enter a descriptive name (e.g., “Reorder for VIPs”).

Customize Content: Provide at least the Label and Action for the action.

Keep labels concise and ensure links are accurate.

Order item Action types

These action types streamline the post-purchase experience and boost customer engagement:

Dynamic link: Creates a custom URL using product metafields for personalized navigation.

Add to cart: Enables customers to add the item directly to their shopping cart with one click.

Buy product again - checkout: Allows customers to quickly reinitiate the checkout process for repurchasing an item.

View item’s product page in online store: Directs customers to the detailed product page on your online store for more information.

Set conditions: Select an existing condition or create new one.

For help with creating conditions, see the Conditions Documentation

6

Save

Click Save to create your action.

Your new action is now added and arranged.

Use cases for Order item Actions

  • Reorder action: Direct VIP customers to quickly reorder items from their order history.

  • Exclusive support link: Provide a dedicated support link for specific customer groups.

  • Special offers: Include a link to a unique promotion or discount page.

Targeted actions allow you to display personalized interactions for specific customers.

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